Optimising the Value Chain: Collaborative Customer Knowledge in Global Insurance White Paper

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	Optimising the Value Chain: Collaborative Customer Knowledge in Global Insurance (PDF, 370KB)

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Download this Complimentary White Paper Written by the TowerGroup Today!

Insurance companies are under pressure to broaden distribution channels while streamlining operations and centralising data. Furthermore, your client demographics are changing as an Internet-savvy generation demands personalised, Web-based self-service options. Sharing customer insight across your organisation can help you identify the distribution channels you need to deliver the right experience to the right customer at the right time.

This White Paper written by insurance industry experts, TowerGroup, addresses how shared customer insight helps you manage distribution channels, become more efficient, and deliver superior service by

Providing easy access to customers’ transaction and interaction histories across all business units to deliver superior service across distribution channels.

Collecting and sharing deeper levels of customer knowledge and providing agents with the right information at the right time to help them identify and act on cross-sell and up-sell opportunities.

Streamlining customer service and follow-up tasks, making it easier for agents, brokers, and service representatives to collaborate across channels to meet customer needs at policy origination, policy renewal, and claims.

The Paper also features a client of CIBER and we would be more than happy to discuss this in greater detail with you.