- solutions
- vertical solutions
- takeaway pdfs
311/CRM System (Citizen Relationship Management)
Microsoft Dynamics Customer Relationship Management
Take them, share them...
311/CRM System (Citizen Relationship Manage... (309KB)
Microsoft Dynamics CRM in Insurance & Finan... (270KB)
PeopleSoft Customer Relationship Management (1MB)
SAP Customer Relationship Management (PDF, 152KB)
- white papers
- webinars
- news
Optimizing the Value Chain: Collaborative Customer Knowledge in Global Insurance
Customer information, the foundation of customer relationship management (CRM), must be treated as a corporate asset that allows organizations to compete in a complex and rapidly evolving world.
Take the white paper (370KB)
Lean Principles and IT Demand Management
IT spending level is typically based on historical or competitive benchmark
levels. Given the current global economic climate many IT organizations
face frozen budgets and cost-cutting efforts and this puts a squeeze
on many innovative initiatives in the backlog. The only way for folks to
get more done for less will be to plan and prioritize the IT portfolio
based on strategic fit, business value, risk, and complexity.
Take the white paper (711KB)
Ensuring & Maintaining Data Quality: Data Quality for Data in Motion & Data at Rest
Businesses that apply mature Information Technology processes understand “Data Quality as
the foundation of Business Intelligence”, and therefore are aware of data quality problems. At
the same time, there is a common misconception that data quality is expensive and is not
required through early maturity stages. However, this has the opposite effect of accumulating
bad data in the operational data stores and data warehouses, which then requires a huge effort
to fix. This whitepaper, useful for data stewards, enterprise architects, project managers, and
IT executives, examines how the data quality problems arise even in the most controlled
environments and the measures to be taken to ensure and maintain data quality in operational
and data warehousing systems.
Take the white paper (656KB)
Master Data Management: Managing Data as an Asset
With an increase in the pace of business, organizations have already built up Business
Intelligence systems to aid efficient decision-making. Globalization and mergers and acquisitions
have served as catalysts for organizations to realize the criticality of data and data integration.
With this background, many organizations have begun to treat data as one of their key assets.
This white paper explains how core business entities known as master data can be considered
organizational assets and how to manage these entities holistically.
Take the white paper (1.1MB)
Actionable Data Governance: Talk is Cheap, But Can You Really Implement a Sustainable Data Governance Program?
There is so much written right now about data governance. Who needs data
governance? In truth, some organizations (usually very small) do not need a
robust data governance program. However, the rest of us do need to consider
things like who is using the data, where is the data being used, and the accuracy
of the data. Along with all those ‘data’ issues come business rules, data policies,
and usage guidelines. Not the easiest endeavor – data governance!
Take the white paper (512KB)
10 Things To Know About ITO: Determining if IT Operations Outsourcing is Right For You
This white paper offers 10 important things to know about IT operations
outsourcing to help you understand the relevance of ITO outsourcing,
determine if ITO outsourcing is right for your organization, evaluate outsourcing
partners, and be aware of important factors that influence the success or failure
of ITO outsourcing engagements.
Take the white paper (765KB)
Warehouse Slotting Systems: Top 10 Most Frequently Asked Questions When Choosing a Slotting Package
As a supply chain systems integrator, CIBER is often asked about the benefits of
warehouse slotting and slotting packages available (both integrated and stand
alone) in the current marketplace. This white paper will address several of
the most common questions posed regarding Warehouse Management System
(WMS) slotting and slotting packages, and will provide answers based on CIBER’s
16+ years of implementing, integrating and supporting WMS and warehouse
slotting packages.
Take the white paper (669KB)
Using a Consultant in Warehouse Management Systems Software Selection: Prudent Choice or Waste of Money?
This white paper provides the business rationale for considering a
consultant to help you with your WMS software selection. It also provides practical
and tangible steps to develop a beneficial relationship with a consultant—from
building a framework of responsibilities, to defining your costs, timelines, and
deliverables to negotiating a contract and measuring results.
Take the white paper (354KB)
Best-of-breed Warehouse Management Systems vs. ERP Applications: Is the Gap Narrowing?
This paper describes the strengths and weaknesses of best-of-breed and ERP
providers and potential future trends in the WMS space. This paper provides the
specific functionality, technology, and risk criteria you should consider to help you
select the best WMS solution for your organization.
Take the white paper (669KB)
The Five Key Ways Transportation Management Systems Can Rapidly Reduce Costs by up to 30 Percent
Maintaining competitive advantage in today's demanding business environment requires continual process improvement
and cost reduction. Many companies focus on transportation in an effort to control supply chain costs and help ensure
timely shipments. Recently, however, effective transportation management has become more complex due to several
industry trends.
Take the white paper (93KB)
Selecting a Warehouse Management System: Strategies and Tactics
Learn how to leverage supply chain software to reduce costs, improve profitability and drive bottom-line results across your supply chain processes.
Take the white paper (315KB)
How a Managed Services Provider Can Help You Leverage Technology to Compete More Effectively
Minimizing downtime while containing technology costs are ever more important in today’s global, web-enabled economy. Demands for around the clock service, rapid changes in technology and the difficulty of recruiting and retaining staff with the right skills and qualifications can be frustrating obstacles with negative cost implications. A Managed Services Provider, or MSP, can help mitigate these risks.
Take the white paper (243KB)
Insurance Industry Webinar: Turn customer knowledge into profits
Join industry experts for this complimentary webinar and find out what three challenges affect today’s insurance companies -- and how CRM technology can help companies like yours address them.
Using PeopleSoft CRM to Improve Student Retention
In this webinar, you’ll find out how to improve student retention at your institution by leveraging the PeopleSoft Customer Relationship Management (CRM) and PeopleSoft Campus Solutions System.
Student Lifecycle Management: Recruiting – Leveraging PeopleSoft CRM for Higher Education
Learn how you can leverage the investment you’ve already made in PeopleSoft by taking advantage of CRM.
15 Jun 2010
CIBER Expands Existing European Operations
Read the press release |
Take the PDF (25KB)
28 Jan 2010
CIBER Awarded Global SAP Implementation Contract with Navman Wireless
Read the press release |
Take the PDF (25KB)
04 Aug 2009
CIBER Wins QuickWear Contract For SAP® Apparel and Footwear and SAP CRM with Boston Apparel Group
Read the press release |
Take the PDF (25KB)
01 Jul 2009
CIBER Wins Contract With Ohio University For New Student Information System
Read the press release |
Take the PDF (25KB)
27 Mar 2008
CIBER Completes ERP Project On Time and On Budget for Gramercy Alumina LLC and St. Ann Bauxite Ltd.
Read the press release |
Take the PDF (25KB)
24 Mar 2008
CIBER Wins $3.6 Million Oracle Implementation Contract with Azusa Pacific University
Read the press release |
Take the PDF (25KB)
19 Feb 2008
CIBER Completes Lawson Implementation for City of High Point, North Carolina
Read the press release |
Take the PDF (25KB)
17 Jan 2008
CIBER Wins $2.5 Million Implementation Contract For Leading Apparel Company
Read the press release |
Take the PDF (25KB)
27 Nov 2007
CIBER Offers Information Technology Security Webinar for College and University Administrators
Read the press release |
Take the PDF (25KB)
13 Nov 2007
Kansas City Architecture Firm Benefits from CIBER Business Intelligence Expertise
Read the press release |
Take the PDF (25KB)
12 Nov 2007
Oracle Selects CIBER to Help Implement Project for The University of Colorado
Read the press release |
Take the PDF (25KB)
05 Mar 2007
CIBER Enterprise Solutions Completes Lawson 'Skip' Upgrade for Black Hills Corporation On Time and Under Budget
Read the press release |
Take the PDF (25KB)
- client spotlight
- case study
- client quotes
Learn how Endsleigh Insurance is using Microsoft applications to gain competitive edge with their business.
Watch the video (46MB )
Moody Bible Institute
CIBER Leads Successful Implementation of PeopleSoft Contributor Relations System for Moody Bible Institute
Take the PDF (356KB)
“With the previous systems, we had lost faith in the manual processes and did not feel confident in managing leads and opportunities. By automating commission payments through Microsoft Dynamics CRM, we have increased one segment of business tenfold, without needing extra accounts people to manage the business processes.”
Peter Leahy — Head of IT, Endsleigh Insurance
Customer Relationship Management blog
CRM vs Social CRM – What is the difference?
posted: 09 July 2010 by Thomas Wieberneit
How to increase loyalty program participation?
posted: 14 January 2010 by Dr. Nicole Wieberneit
See more articles in the Customer Relationship Management blog ![]()
For more information about our Customer Relationship Management services & solutions, please contact:
rcaputo@ciber.com
Robin Caputo
VP, Marketing
Implementing a Customer Relationship Management (CRM) system can help your organization realize improvements in customer satisfaction and retention, reduce cost of sales and services, increase sales and revenue and acquire new customers. To be competitive today, companies must meet the expectations of both their customers, who expect constantly improving levels of customer service, and their stockholders, who expect bottom and top line results.
Improving operational efficiencies, customer retention and acquisition can quickly deliver long-term return on investment (ROI), and can have a profound effect on your organization's bottom line. CIBER's CRM practice can help you achieve results that will make your organization more competitive today, and more profitable tomorrow.
Customer Relationship Management
Customer satisfaction is critical to a company's success. In today's competitive environment, dissatisfied customers become someone else's customers. CRM helps provide a seamless customer interaction process that ensures your customers get the level of service they expect. Your employees have access to all your customer's relevant information and can provide answers, suggestions and follow-through that will keep your customers coming back for more.
How do you know if CRM will benefit you?
If you would like to improve your sales forecasting, better manage your pipeline, more easily analyze the effectiveness of your marketing campaigns and increase revenue predictability, CRM can help you gain more control of your sales and marketing organizations and deliver the metrics you need to run your business effectively.
If your customer information resides in "silos" that are not readily accessible across the enterprise, then CRM can help give your customer service organization the tools and information it needs to deliver the level of service and responsiveness that today's customers expect.
If you would like a self-service presence on the web, CRM can also help your organization improve Web-based customer support, capture and route incoming Web-based leads, and improve your ability to use the Internet to interact more effectively with customers, prospects and partners.
If you're looking for this kind of result, CIBER can help you leverage industry-leading CRM applications and Internet-based technology to maximize performance, improve core business processes and improve customer satisfaction.
Why CIBER For CRM?
CIBER has the CRM solutions, project and individual consultant experience to get your system and processes right the first time. The CRM products and modules on the market today keep increasing in complexity, but our team knows how to cut through the confusion to make your CRM project a success.
Strong leadership, communication, and careful scope management are the keys to running any successful project. Our consultants have the functional, technical and industry experience to deliver these skills, along with the proven tools and methodologies, to help your organization meet its goals.
What Makes Us Different?
Our clients say that what makes us different is our focus on their needs, and our emphasis on building a cohesive team. We do not gather your requirements and then return with how we think you should do your business. We focus on building the right team, made up of your employees as well as our own, then we work together with you to develop procedures that make sense for your business. Through Conference Room Prototypes and Procedural analysis we develop a solution that maximizes efficiencies and return on investment quickly.
Our project methodology also sets us apart from the competition. We take the time to involve your decision-makers in every phase so you end up with the product you want.
A brief synopsis of our project methodology is as follows:
- CRM Solution Planning - determine long-term goals and high-level plan of achievement.
- Phase Discovery - determine a broad scope.
- Business Requirements Analysis - define your current and future business processes.
- Design - develop the specifications to meet your business requirements.
- Development - system configuration and our own Quality Review process.
- Testing - develop scripts and execute testing.
- Training - develop training materials and train end-users.
- Execution - roll out the solution to the end-users.
- Support / Knowledge Transfer - assist your support staff.
Upon completion of the project, your business will have all of the documentation necessary to understand all of the decisions that have been made as well as all of the technical changes to your system.
Our strict standards of development require that every change be completely understood, fully tested, and reversible. We understand the importance of communication to all levels of a client team. From assisting with User Acceptance Testing to ensure user buy-in, to executive presentations to ensure executive support, we give you choices, and help you decide which option is best for your business.
CIBER CRM Services
- Leader in Call Center implementations
- Leader in Sales Enterprise implementations
- Extensive Workflow and process design experience
- Experts in Partner Relationship Management
- Specific solutions to integrate to Microsoft, SAP, PeopleSoft and Oracle
- Expertise in many industry specific applications
- Enterprise Application Integration


