Customer Relationship Management
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Optimizing the Value Chain: Collaborative Customer Knowledge in Global Insurance
Customer information, the foundation of customer relationship management (CRM), must be treated as a corporate asset that allows organizations to compete in a complex and rapidly evolving world.

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Insurance Industry Webinar: Turn customer knowledge into profits
Join industry experts for this complimentary webinar and find out what three challenges affect today’s insurance companies -- and how CRM technology can help companies like yours address them.

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15 Jun 2010
CIBER Expands Existing European Operations
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28 Jan 2010
CIBER Awarded Global SAP Implementation Contract with Navman Wireless
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  • client spotlight
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  • client quotes

Endsleigh InsuranceLearn how Endsleigh Insurance is using Microsoft applications to gain competitive edge with their business.

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Moody Bible Institute
CIBER Leads Successful Implementation of PeopleSoft Contributor Relations System for Moody Bible Institute
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“With the previous systems, we had lost faith in the manual processes and did not feel confident in managing leads and opportunities. By automating commission payments through Microsoft Dynamics CRM, we have increased one segment of business tenfold, without needing extra accounts people to manage the business processes.”

Peter Leahy — Head of IT, Endsleigh Insurance

For more information about our Customer Relationship Management services & solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

 

Implementing a Customer Relationship Management (CRM) system can help your organization realize improvements in customer satisfaction and retention, reduce cost of sales and services, increase sales and revenue and acquire new customers. To be competitive today, companies must meet the expectations of both their customers, who expect constantly improving levels of customer service, and their stockholders, who expect bottom and top line results.

Improving operational efficiencies, customer retention and acquisition can quickly deliver long-term return on investment (ROI), and can have a profound effect on your organization's bottom line. CIBER's CRM practice can help you achieve results that will make your organization more competitive today, and more profitable tomorrow. 

Customer Relationship Management

Customer satisfaction is critical to a company's success. In today's competitive environment, dissatisfied customers become someone else's customers. CRM helps provide a seamless customer interaction process that ensures your customers get the level of service they expect. Your employees have access to all your customer's relevant information and can provide answers, suggestions and follow-through that will keep your customers coming back for more.

How do you know if CRM will benefit you?

If you would like to improve your sales forecasting, better manage your pipeline, more easily analyze the effectiveness of your marketing campaigns and increase revenue predictability, CRM can help you gain more control of your sales and marketing organizations and deliver the metrics you need to run your business effectively.

If your customer information resides in "silos" that are not readily accessible across the enterprise, then CRM can help give your customer service organization the tools and information it needs to deliver the level of service and responsiveness that today's customers expect.

If you would like a self-service presence on the web, CRM can also help your organization improve Web-based customer support, capture and route incoming Web-based leads, and improve your ability to use the Internet to interact more effectively with customers, prospects and partners.

If you're looking for this kind of result, CIBER can help you leverage industry-leading CRM applications and Internet-based technology to maximize performance, improve core business processes and improve customer satisfaction.

Why CIBER For CRM?

CIBER has the CRM solutions, project and individual consultant experience to get your system and processes right the first time. The CRM products and modules on the market today keep increasing in complexity, but our team knows how to cut through the confusion to make your CRM project a success.

Strong leadership, communication, and careful scope management are the keys to running any successful project. Our consultants have the functional, technical and industry experience to deliver these skills, along with the proven tools and methodologies, to help your organization meet its goals.

What Makes Us Different?

Our clients say that what makes us different is our focus on their needs, and our emphasis on building a cohesive team. We do not gather your requirements and then return with how we think you should do your business. We focus on building the right team, made up of your employees as well as our own, then we work together with you to develop procedures that make sense for your business. Through Conference Room Prototypes and Procedural analysis we develop a solution that maximizes efficiencies and return on investment quickly.

Our project methodology also sets us apart from the competition. We take the time to involve your decision-makers in every phase so you end up with the product you want.

A brief synopsis of our project methodology is as follows:

  • CRM Solution Planning - determine long-term goals and high-level plan of achievement.
  • Phase Discovery - determine a broad scope.
  • Business Requirements Analysis - define your current and future business processes.
  • Design - develop the specifications to meet your business requirements.
  • Development - system configuration and our own Quality Review process.
  • Testing - develop scripts and execute testing.
  • Training - develop training materials and train end-users.
  • Execution - roll out the solution to the end-users.
  • Support / Knowledge Transfer - assist your support staff.

Upon completion of the project, your business will have all of the documentation necessary to understand all of the decisions that have been made as well as all of the technical changes to your system.
Our strict standards of development require that every change be completely understood, fully tested, and reversible. We understand the importance of communication to all levels of a client team. From assisting with User Acceptance Testing to ensure user buy-in, to executive presentations to ensure executive support, we give you choices, and help you decide which option is best for your business.

CIBER CRM Services

  • Leader in Call Center implementations
  • Leader in Sales Enterprise implementations
  • Extensive Workflow and process design experience
  • Experts in Partner Relationship Management
  • Specific solutions to integrate to Microsoft, SAP, PeopleSoft and Oracle
  • Expertise in many industry specific applications
  • Enterprise Application Integration

CIBER Partners With Leading Software Companies

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